Customer Support Specialist

  • Date de publication : 31 octobre 2019
  • Candidature(s) 6
  • Vue(s) 688
Description du poste

Ermeo revolutionizes the way large industrial companies run their operational processes. By transforming paper-based procedures into a SaaS mobile first platform, field workers are now connected with machines, SIs and Teams which makes them more productive than ever before.

Leading companies such as Total, Engie and SNCF rely on Ermeo to dramatically increase their productivity, produce better products and services, while accelerating their Digital Transformation towards Industry 4.0.

Backed by top VCs such as Hi Inov, Partech Ventures, or Axeleo Capital, we are experiencing a very strong growth fuelled by a massive market opportunity.

Ermeo, it’s already :

More than 40 clients
€2,5 millions raised funds with well-known shareholders
30 employees with a very good spirit.

Job description
Your role
Within Ermeo, we make a priority to provide the best possible experience to our users. To achieve this goal, we need a best in class customer support to take care of them <3

Integrated with a young dynamic team and as Customer Support Specialist, you will make sure that all our customers are as satisfied as possible by being their first point of contact for all their requests and suggestions.

Your missions
1. Ensure customers satisfaction

Prioritize and solve the customer’s requests
Offer a flawless quality to our customers
Guide our customers in their uses cases
Ensure adequate communication and support internal teams in case of major incident
Participate in the implementation of multi channels tools to always be close to our users
Analyze bugs and participate in solving problems with the Product team
2. Leverage customer feedbacks

Share and define priorities with the Product team by analyzing customer’s issues and feature requests
Make customer autonomous by completing our help center and create contents (articles, videos…) with relevant information
3. Be an expert of our solution

Setting up Ermeo environnement according to customer needs (users, customer database…)
Work with a sales team to create demo environnement
Facilitate and optimize customer implementations
Resolve day-to-day technical challenges
Onboard some of our clients and improve our onboarding
Preferred experience
Problem solver and pedagogue: you have the ability to explain the inexplicable
You are endowed with a flawless humor and unlimited patience that you allow you to stay calm and prioritize emergencies
Your talent for repartee is irrefutable
You had a previous experience in a customer relationship position
You want to evolve into an environmental start-up and cultivate a side geek
Ideally, you already used Intercom
You speak French and English fluently

Détails de l'offre
  • EntrepriseErmeo
  • FonctionDéveloppement Produit
  • Date de démarrageDès que possible
  • Durée du contrat4 - 6 mois
  • ExpérienceEtudiant / Jeune diplômé
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